About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities Processes
Check and verify carefully Retail Banking credit applications against approved policies / procedures.
Ensure the service standard is met, verification task is within the service level agreement.
Ensure effective functional support to Sales staff, respond to credit-related queries made by Sales staff.
Timely escalate to Line Manager where there is a risk of assigned work cannot be completed within the SLA
Identify the process gap and proactively contribute initiatives to improve or streamline the process.
Handle additional tasks assigned by Line Manager, provide support to the team and / or other department or project assigned to an individual.
These can be assigned based on business requirement at the time or a development opportunity or can be due to individual’s volunteering.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Regular Contacts (written, verbal & face-to-face)
Approver(s) in CI
Branch Staffs, Direct Banking and Sales Staff
Fraud Risk Management
Retail Lending Operations
Individual customers and related others
Our Ideal Candidate
Good knowledge of Retail Banking products and services
Good knowledge of fraud detection
Good time management and self-discipline to execute assigned tasks within timeline
Good credit sense and understand how to balance between risk and customer-oriented.
Good command of computer skills (MS Word, Excel, PowerPoint )
Good at written and spoken English and Vietnamese.
Bachelor’s Degree in Finance / Banking
At least 2-year working experience in verification of Retail Banking products