After Sales Service Manager
First Alliances
Hồ Chí Minh
1 ngày trước
source : CareerBuilder

Mô tả Công việc

1. Quality Service Operation & Customer Satisfaction

  • Continuously find ways to improve Service Coverage
  • Suitable parts stocking for faster repair by using / maintaining Repair Management System.
  • Improve ASP technical competency through trainings and release of service bulletin.
  • Outsourcing Projects
  • 2. Service Partner Management (Service Network, Outsource Vendor)

  • Periodic review and evaluation of Service Partners and Outsource Vendors
  • Formulate and release Service Partner policy and guidelines.
  • Service Partner and Outsource Vendor meetings and operational reviews
  • 3. Market Understanding

  • Gather customer service feedback
  • Gather competitor’s service support information
  • Analyze customer requirement with countermeasure
  • 4. Service Product

  • Launch of Cover plus as an extended warranty offering to corporate market
  • Launch a Maintenance Contract when necessary as an out-warranty service offering to corporate market
  • 5. Regulation / law management

  • Updating / monitoring the requirements of regulation / law by having input from consultant and authority and reflect status to Product Certification System.
  • Share findings and required action with persons in charge in RHQ and HQ.
  • Yêu Cầu Công Việc

    Educational Qualifications

  • Degree in Business Admin or equivalent with at least 5 years Business management and Customer Service experience.
  • Relevant Experience

  • Customer handling skill & understand customer / sales and service channel expectation in different market segment on different products
  • Inventory management
  • Risk management (part of business management)
  • Performance management
  • Process reengineering
  • People management
  • Regulation / certification management for products
  • Báo cáo công việc này
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