Mô tả Công việc
1. Quality Service Operation & Customer Satisfaction
Continuously find ways to improve Service Coverage
Suitable parts stocking for faster repair by using / maintaining Repair Management System.
Improve ASP technical competency through trainings and release of service bulletin.
2. Service Partner Management (Service Network, Outsource Vendor)
Periodic review and evaluation of Service Partners and Outsource Vendors
Formulate and release Service Partner policy and guidelines.
Service Partner and Outsource Vendor meetings and operational reviews
3. Market Understanding
Gather customer service feedback
Gather competitor’s service support information
Analyze customer requirement with countermeasure
4. Service Product
Launch of Cover plus as an extended warranty offering to corporate market
Launch a Maintenance Contract when necessary as an out-warranty service offering to corporate market
5. Regulation / law management
Updating / monitoring the requirements of regulation / law by having input from consultant and authority and reflect status to Product Certification System.
Share findings and required action with persons in charge in RHQ and HQ.
Yêu Cầu Công Việc
Degree in Business Admin or equivalent with at least 5 years Business management and Customer Service experience.
Customer handling skill & understand customer / sales and service channel expectation in different market segment on different products
Risk management (part of business management)
Regulation / certification management for products