Mô tả Công việc
Plan and execute training plan, instore support and coaching for brand makeup artists following NARS training guidelines and standards
Keep track of artist individual and counter performance to make sure the achievement of training KPI (IPT, ATS, productivity, performance and development, certification)
Work alongside and coach the field trainer
Work with Brand Manager, Counter Managers on Artist Recognition and Retention Program, Succession and Career Development plan for each individual artist including Counter Manager
Responsible for recruiting and developping artist skill sets (Retail, Communication, Makeup, Event)
Assist in and once certified by the brand, represent the brand in keying events, photoshoots, artistry requests from relevant partners (internal, retailer, media, industry )
Coordinate with Marketing in planning the training and counter activities in line with marketing calendar and events within the standards outlined by Global Marketing and Events
Ensure proper training for anniversary dates of marketing activity, new launches
Train manager / artist to assist with Event implementation.
Train Counter / Store Managers to uphold merchandising expectations and develop standard of visual excellence
Monitor merchandising by location to ensure adherence to guidelines and standards
Work with Counter / Store Managers to achieve highest standards of merchandising, display and counter hygiene
Display excellent customer services skills to the team
Quickly and effectively resolve customer issues
Establish relationships with VIP customers to understand market needs
Internally, work closely with cross-functions team (HR, Finance, Logistics, Operations, etc.)
Externally, build and maintain a positive relationship with retailer, partners
Yêu Cầu Công Việc
Great makeup artistry, communication and retail skills. Experience in running and managing stores and working within the cosmetics industry
Experience as a Training Manager in cosmetics industry
Education : Minimum high school education, college background preferred
Job-Related Experience : Previous experience in cosmetics field preferred. Specialty store management background a plus.
Leadership, training, public speaking experience needed.
Job Related Experience : Three years training experience, cosmetics preferred, one-two years management experience required
Analytical / Interpretive Skills : Training and coaching new and existing employees. Ability to council employee conflicts and to function in a fast paced environment.
Embrace the company’s corporate philosophy.
Communication Skills : Excellent communication, leadership and organizational skills. Comfortable managing and supervising people.
Professional attitude and ability to be flexible and deal with change.
Effort : This position requires excellent communication skills to be performed on a daily basis. The ability to analyze, work with numbers and excel formula is required
Training on product knowledge and sales skills and ongoing coaching at store / counter
Set and maintain the discipline within the team and across counters in terms of customer service, image (merchandising, dress code, counter management) within the brand guidelines and standards
Leadership, the ablitity to motivate, manage and develop people
Thông tin khác
Độ tuổi : 27 - 35
Hình thức : Nhân viên chính thức