Company Description
We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
SCOPE OF POSITION
Manage the visibility and execution of internal processes to ensure both the customer’s and Expeditors’ service expectations are met.
Work hand-in-hand with the account management team to orchestrate and engage our network to ensure customer KPI and visibility requirements are effectively communicated and actioned.
JOB EXPECTATIONS & KEY RESPONSIBILITIES
Dedicate yourself to the success of Expeditors and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
Communicate and collaborate with the account management team on areas of potential risk or exposure to the customer’s business
Track shipments and in transit monitoring (both at origin & destination) when needed.
Provide and manage reporting and visibility tools to the customer.
Design, set up and maintain any ad hoc reporting requests and ensure data is accurate, timely and complete.
Drive process improvement throughout your district and network.
Maintain & update SOP’s to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements.
Manage spot quotes or quoting desk when applicable.
Support customer business review preparation by running appropriate reports; identify and communicate trends, and improvement opportunities through analysis.
Monitor billing and receivables and assist with collections when needed.
Serve as a point of escalation within our network.
Provide assistance in resolution of claims and disputes.
Be involved with EDI resolution & EDE management when needed.
Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.
Own the T&I (Transition & Implementation) process for new business segments for existing customers if applicable.
Manage new projects and / or existing projects from conception to delivery with an applied framework.
MEASUREMENT OF SUCCESS
Customer KPIs are being met
Customer satisfaction
Financial performance of customer (clean AR, healthy margins, revenue growth)
Delivery of process improvements
Business retention and development (if development is possible).
REPORTING STRUCTURE
Customer Retention and Development Manager
Qualifications
University or equivalent business qualifications
Minimum 1 years Expeditors or industry experience
Proven work experience in business development
Knowledge of Expeditors products and services
Strong presentation skills
Ability to perform and meet KPI requirements
Proven problem solving and interpersonal skills
Good knowledge with Microsoft Office, especially on Microsoft Excel and PowerPoint.
Additional Information
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Medical Health Insurance
Training and Personnel Development Program
14 annual leave days per year
Good personal income
Performance Bonus
All your information will be kept confidential according to our company policy.
