Fraud Detection Analyst
Ho Chi Minh City, Vietnam,Vietnam
3 ngày trước

This is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team.

The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk / reward balanace methodology.

Responsibilities :

  • Perform short and long term forecasting analysis and standardized fraud analysis
  • Make judgments based on practice and precedence, and work within guidelines, under general supervision
  • Develop and maintain working knowledge of business / industry standards and practices
  • Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
  • Identify inconsistencies in data or results, and exchange information in a concise and logical way
  • Impact the business directly through the quality of the tasks / services provided
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • Relevant experience in a related role
  • Knowledge and previous experience in the Investigation and Fraud claims process
  • Experience in trend analysis and alerts in early fraud detection
  • Extensive knowledge of the Bank's Transactional Processing platforms
  • Proficient in Microsoft Office and Access
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment
  • Education :

  • Bachelor’s degree / University degree or equivalent experience
  • Position Objective :

    Support the Detection and Prevention of fraud while balancing the customer experience and financial losses.

    The main responsibilities are to perform the application and transaction fraud monitoring and establish contact with customers for notification and case resolution.


    oReview suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal / fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends / patterns.

    Ensure all alerts have been reviewed and cleared timely

    oResponsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.

    oAnalyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan

    oContact customers using the existing contact strategy for suspected fraud transactions to verify / validate suspicious transactions via outbound call / email.

    oResponsible for shift / daily / weekly reports.

    oProactive escalate and follow-up on resolving system incident and fraud incident.

    oAble to work on a 24x7 shift. Meet the productivity and quality expectations for this function.

    oProcess offline requests from Acquirers, CPO and other operating units in a timely manner.

    oMeet expected service levels in handling CPO inbound calls.


    oAbility to read, write and speak English fluently is mandatory. Good communication skills.

    oMust be willing to work on rotating shifts to provide 24X7 coverage

    oAble to work with minimum supervision. Ability to multi-task and prioritize work

    oStrong analytical and problem solving skills.

    oExperience working in banking services, call center, retail, etc.

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