CRM Loyalty Manager
Home Credit
Ho Chi Minh, Vietnam
4 ngày trước

KEY RESPONSIBILITIES

  • Propose, implement and optimize operational loyalty strategies for all the customers of Home Credit
  • Build the modalities and processes of testing and implementing new functionalities, offers and promotions in order to reduce the outflow of active customers
  • Propose the approaches that will increase the activity of revolving products and the over all number of active products per customer
  • Analyze customer behavior in a way that will impact customer activity in digital channels
  • Interact with 3’d parties to build relevant partnerships and increase the share of partner financed promotions
  • JOB REQUIREMENTS

  • At least 5 years of work experience in banking / finance / e-commerce experience
  • Experience with customer portfolio management, especially regarding loyalty aspects
  • Understanding of campaign management, with focus on digital channels
  • Understanding of financial products, revolving and fixed term loans
  • Good verbal and written English language
  • Strong negotiation skill
  • Experience with project management and campaign management tools (i.e. Clever Tap, SAS, Adobe, )
  • COMPENSATIONS & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal & 3 dependants in the family
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 18 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Báo cáo công việc này
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