Assistant Front Office (under local contract)

Accor

Ha Noi, Hanoi, Vietnam

3 giờ trước

Job Description

Reporting directly to the Front Office Manager, the Assistant Front Office Manager is responsible for assisting Senior Management in the overall day to day operations of the Pullman Hanoi.

Role is to ensure the proper work of operations in the following sections : Front Desk, Group Coordinator, Operator & Business Center.

Versatile and to be ready to handle some very different situations.

Use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Hotel.

The Assistant Front Office Manager will be permanent contact with the Front Office Manager to report any guest comment, or problem and to ensure a good co-ordination and quick communication on both sides.

To maintain per shift an accurate report in the Assistant Front Office Manager’s logbook of items and incidents which may be of concern to the management and / or which may requires further attentions.

Join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with the dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.

encourage a good interactivity with all the Front Office staff, to listen and understand their questions and problems and to give appropriate answers and solutions in line with the SSB procedures and organization.

Work Experience

Minimum 01 year’s experience in a similar position in international hotels.

Have excellent English and Vietnamese written and verbal communication skills

Excellent organizational skills and ability to prioritize tasks

Be creative and innovative. Must be able to think differently.

Be very proficient in Microsoft applications

Be able to work effectively as part of a dynamic team

Benefits

Competitive package of salary and benefit.

12 days full paid leave a year, insurances paid in accordance with the Law

Professional working environment. Care about your career advancement

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