For over 20 years PYCO has delivered cutting-edge custom software solutions & digital transformation projects for our partners across 6 continents.
To support our rapid global growth we are looking for a Proposal & Account Director to lead and coordinate all our proposals, account growth and drive customer experience for Clients throughout the APAC region.
The Proposal & Account Director we seek is relentlessly dedicated to improving the end-to-end customer experience and has a proven track record in leading & delivering world-class custom software proposals across a diverse range of industries.
The Account Director reports directly to the COO & Head of Sales and is accountable for the client satisfaction, overall proposal delivery, storytelling, proposal conversion success, account growth and ensuring consistency in processes, systems and reporting.
To work closely with Account Managers, Product Owners, Technical & Delivery teams to understand and create longer-term customer growth strategies for all accounts.
Design, implement & monitor processes, systems and reporting for an optimal end-to-end customer experience.
Ensure a regular follow up with clients and open opportunities to increase the new business pipeline. Responsible for proposal success & conversion success rate.
Mentor, train and develop proposal team on best practices based on latest industry trends. Take part and lead both on-site & remote discovery phase engagements.
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For more information please contact max.nguyen pycogroup.com