Operations - Senior Quality Assurance (Payment)
Shopee
Ho Chi Minh City, Vietnam
6 ngày trước

Job Description :

  • Regularly conduct random checks, provide feedback to agents from Quality Assurance results and proposed solutions to supervisors.
  • Identify the agent's pain points and provide suggestions to simplify processes and optimize performance.
  • Identify training needs and organize training interventions to meet quality standards.
  • Coordinate and support on-site audits conducted by internal / external providers.
  • Evaluate audit findings and implement appropriate corrective actions.
  • Standardise all documents and Standard operating procedure training for the Payment & Reconciliation team. Make sure all Standard operating procedure is documented and easy to understand.
  • Prepare and distribute training aids such as instructional material, handouts, evaluation forms and make presentations when necessary.
  • Working with relevant team to align Standard operating procedure that involved Payment & Reconciliation team.
  • Other tasks as assigned by line manager.
  • Requirements :

  • At least two years of experience in audit / business administration / finance / banking / accounting is required.
  • Good at communications and problem solver.
  • Excel and PowerPoint are among the Microsoft Office applications.
  • Strong organisational, planning, and prioritisation abilities.
  • Work independently and take on new responsibilities as they arise.
  • Ability to multitask and perform in an ever-changing environment.
  • Báo cáo công việc này
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