Lead, Digital Banking

Standard Chartered

Ho Chi Minh, Vietnam, South Asia

1 ngày trước

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Drive Digital Banking agenda, road map to customer journey, client digital adoptions, process simplifications to deliver seamless customer experience, enhanced service levels across channels (Mobile, SMS, Web, I-banking).

Superior project management skills to deliver innovation projects, enhance system capabilities to facilitate digital on-boarding, servicing and sales.

Coordinate with country & group Business stakeholders, vendor / partners, Technology teams on related system activities.

Execute new functionality launch, payment capabilities, leverage on emerging technologies and market trends to deliver digital transactional and servicing needs.

Communication strategy to promote Digital channels, collaborate with country Analytics team to explore the data driven opportunities, customer insights, strategize the target segments, product needs, channel optimisation & execution models.

Maintain operations effectiveness, respond to events and issues for quick resolution. Govern digital channel & adhere to regulatory requirements, overall vendor and service provider management.

Development of DOIs / local operations manuals. Ensure compliance, group / country policies requirements across all Digital channels.

Our Ideal Candidate

Digital banking operations, channel management or similar experiences in banking / financial industries.

Project management skills & ability to collaborate with stakeholders to achieve business goal.

Good understanding of Client Relationships, Retail Banking Operations & Risk frameworks.

Knowledge of banking products and technology including core banking and interface systems.

knowledge of Digital platforms across Mobile, SMS, web and I-banking as required

Strong communication skills in English & Vietnamese.

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