Operations - User Communications (Channel Management)
Shopee
Ho Chi Minh City, VN
6 ngày trước
source : Glints

Mô tả công việc

Co-manage & execute daily tasks on Shopee™ communications channels including : Push Notifications, Short Message Service (SMS), Auto-call, Email (Mass Mailing & Electronic Direct Mail), Seller Center, Zalo

Coordinate with internal and external to proceed communication based on all channels

Collaborate with internal and external stakeholders to develop and implement effective usage plan based on Shopee official channels mentioned above

Proactively raise suggestions / concerns to improve current channels based on daily working experience or past experience

Other tasks assigned by line-manager

Yêu cầu

Experience working with execution on system related to set up, follow status & proactively raise to have the issue fixed as soon as possible

Clear communication in native language (English is a plus to work with regional if any)

Ability to discuss & align with relevant team to support communications in the best way

Be extremely careful and detail-oriented in execution

Willing to support urgent communications request (maybe in weekend or out of working hours)

Can work under pressure & quickly adapt when new things come

Ability to plan, coordinate and prioritise work effectively

Proficient in Microsoft office, especially Word, Excel and PowerPoint

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