Front Office Manager
Pullman Hanoi
Ha Noi, North, Vietnam
16 ngày trước

Job Level

National under local employment status (or Foreigner already entitled to be recruited for this role) 24

Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : Yes Duration of fixed-

term contract (in months) : 24 Status Full Time Anticipated Start Date 15-09-2018

Contact

Mr. Simon P Rindlisbacher 84-24 37330808

Skills

Level of Education Bachelor / Licence Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements

  • Bachelor Degree or higher in Business Administration, Hospitality Management or related field.
  • Fluent in English speaking, reading & writing.

  • Currently holding similar position in mid-scale / up-scale hotel. Experience in AccorHotels is a plus.
  • Strong leadership, interpersonal, organizational & communication skills.
  • Computer skills : Word, Excel, Power Point, Opera system.
  • Key tasks

  • Is responsible for overall day-to-day Front Office operations of the hotel including Front Desk, Concierge, Welcoming, Operator, Connectivity Lounge and Executive Floor including a Lounge.
  • Behaves and acts in an exemplary fashion, embodies the brand mindset and represents hotel management when dealing with guests.
  • Is in charge of the organization and quality of reception service offered to guests
  • Is responsible for good financial and qualitative results for of the Front Office department.
  • Helps to implement the brand standards as well as other loyalty programs.
  • Manages the team and helps employees improve their skills and provides support for career development .
  • Pullman and its talent community

    The Pullman promise is built around its three values : commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy :

  • Body & Soul, the service attitudes model developed by Pullman
  • Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
  • A Pullman school of leadership, focusing on creativity.
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