Teaching Operations Coordinator
British Council
Ho Chi Minh, East Asia, VN
3 ngày trước

Transformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model.

The roles in the new operating model will be restricted to employees in the selection pool in the first instance. Selection for any jobs that remain unfilled following the agreed selection process will be conducted in line with the Global Recruitment policy.

Role Title : Teaching Operations Coordinator Pay band : PB4 / H

Role purpose

To provide key coordination and logistical support to ensure the smooth running of the teaching operation, specifically on the financial area of the operations.

Main Accountabilities :

Service and product delivery support

  • Delivers a range of administrative and / or customer services within agreed corporate procedures, to maximise quality, continuity and efficiency.
  • Maintains accurate records (for example, customer and financial) that are compliant with corporate requirements. Drafts routine and some non-standard documentation, reports or financial analysis / reconciliations.
  • Performs basic analysis and review data / tasks / information, to support process improvement.
  • Provides logistical support within the Teaching centre and supports delivery of internal and external activities, to ensure they run smoothly and efficiently.
  • Customer support

  • Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the relevant team to any issues of concern that are likely to impact teaching delivery / customer experience.
  • Proactively communicates and liaises with others to ensure effective coordination and delivery of events, services and activities.
  • Builds an understanding of relevant contacts and teams to enable effective resolution of issues when they arise.
  • Risk and compliance

  • Understands and adheres to risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.
  • Highlights to senior managers any instances of non-compliance.

  • Ensures compliance with corporate requirements when handling financial or customer data to support effective reporting and decision making.
  • Commercial & resource management

  • Monitors and takes responsibility for small-scale resources, following established procedures and ensures that equipment and materials are available and ready to use when needed.
  • Managing self and others

  • Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily / weekly time horizon.
  • Tasks and coordinates others (e.g. internal colleagues or external suppliers) to complete tasks within established procedures, in order to ensure efficient delivery of services.
  • Monitors task completion to agreed quality and time standards.

    Role Requirements :

    Language requirements

  • The British Council systems and global processes operate in English. Written and verbal proficiency in English.
  • Qualifications

  • Graduate degree in finance / accounting / economics
  • Specific Knowledge & Experience

  • Experience in accounting, customer services, and / or finance in banks or multi-national organisation(s).
  • Experiences with payment handling are desirable
  • Proficiency in Microsoft office programs, especially Excel
  • Experience working in a teaching centre is desirable
  • Further Information :

  • Pay Band : 4 (from VND 15,359,155 per month)
  • Contract Type : 2-year fixed term contract with possible extension
  • Application closing date : day / 03 July 2022 23 : 59 Vietnam time (GMT+7)

    We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.

    We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

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