Business Process Outsourcing Consultant
CÔNG TY TNHH JELLYFISH HR
Hồ Chí Minh, Việt Nam
9 ngày trước
source : Talent Network

Mô tả công việc

  • Suggest process improvement
  • Manage time efficiently to assure daily task are completed on-time
  • Participates in department improvement initiatives
  • Utilize problem solving skills to determine the root cause of issues
  • Maintain Unity database by entering, verifying, and changing data
  • Complete deliverables based on client SLA
  • Configure the Unity platform according to client requirements and BPO best practices
  • Manage deliverable deadlines across multiple service solutions
  • Recommends actions based on analyzing and interpreting data
  • Compile client monthly KPI reporting
  • Collaborative working style that places team and client success over individual success
  • Escalate issues appropriately to the next level
  • Work well with others as individual contributor
  • Yêu cầu công việc

  • Up to 3 years relevant experience
  • Excellent interpersonal communications skills, critical thinking and problem-solving skills, verbal and written communications skills, time management skills required
  • Ability to work in a global, multicultural environment wherein diplomacy and a passion for diversity are paramount; deal professionally and courteously with internal service partners and external client;
  • able to develop and maintain positive working relationships with a wide audience, from technical staff to management, clients and coworkers

  • Ability to multitask with a strong attention to detail in a deadline driven environment
  • Able to work more than 40 hours per week and on holidays; able to communicate and elevate issues across all levels of management
  • Ability to work non-traditional hours; ability to travel when required
  • Act in accordance with and is an ambassador of our company values - Integrity, Imagination, Discipline and Service
  • Phúc lợi

    Bảo hiểm theo quy định, Du Lịch, Thưởng, Chăm sóc sức khỏe, Tăng lương, Chế độ nghỉ phép

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