About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
This role is responsible for the implementation of, and adherence to Group policies, procedures, service standards :
To act as maker for Trade transactions
To act as back up for other maker in Trade Operations.
Other tasks assigned by Head / Senior manager of Trade Operations.
To align the functioning of the teams to the Bank strategy with a high degree of Client Focus to promote front line business / revenue
To maintain excellent relationship with customer at both middle management and senior level
To establish and maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon
To respond promptly and with a helpful attitude to customer inquiries or requests related to Trade products
To process all types of trade finance transactions accurately and timely including Import loans, LATR, Invoice Financing, pre-shipment finance .
To prepare Standing Instruction and scan loan instructions to GBS GLS KL as per SLA when required.
To scan Trade document to GBS Trade for processing as per SLA
To check and verify supporting documents for all transactions if required.
To ensure all Trade advices, loan confirmation and loan reminders to be sent to customers as per requirement.
To monitor OD / past due report and timely escalate to related parties for clearance.
To chase for payment of uncollected fees periodically where required.
To reconcile sundry / suspense / nostro accounts on daily / monthly basis.
To investigate and clear pending items or discrepancies in Nostro / Sundry / Suspense account as advised by Reconciliation Unit.
To handle internal / external customer’s inquiries on daily works.
To ensure no backlog transaction.
To check swift repair queue in SCStar at end of day and ensure no pending item.
To continuously challenge and improve current process to reduce TAT and increase productivity.
To raise problem ticket for all system issues and follow up for resolution.
To improve internal and external relationship by providing quality and timely services.
To escalate Unit Head any exception / unusual in daily operations.
To provide Trade and Lending reports to concern parties when required.
To timely provide samples to RP when required.
To assist Unit Head in implement new projects if required.
To perform any assignment as required from time to time.
To ensure strict compliance on extant Group Sanctions Procedures
To ensure and be responsible for the documents that are received, processed / returned back to customers are handled safely and stored in the store room at the end of day and archived on regular basis as and when the transaction is completed
To act in complete compliance with the Bank’s Data confidentiality policy which also governs sending of data to external parties over email.
People and Talent
To ensure of no overdue learning / training courses
To comply with Group Sanctions policy and procedure
To comply with the Group Money laundering prevention policy and procedures to the extent applicable and reporting all suspicious transactions to the line manager
To ensure that all control reconciliation activities are conducted in a timely and accurate manner.
To comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
Regulatory & Business Conduct
To display exemplary conduct and live by the Group’s Values and Code of Conduct.
To take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
To identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Local Governing Authority is State Bank of Vietnam.
To embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees
To understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions;
the Group’s policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role.
Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
Service Delivery and Efficiency
To be responsible for client satisfaction with service arrangements and delivery
To monitor the performance of Hub processing centre in accordance with the agreed service standards on a regular basis
To provide support and recommendations to Hub processing centre to ensure timely resolution in case handling
To work with internal stakeholders for service requirements, enquiries, and instructions
To review / monitor continuously workflow and strive for efficiencies in time, costs and service levels
Corporate and Institutional Banking
Responsible for the health and safety aspects within your area of control.
Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.
Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
Co-operate with Management to support and promote Health and safety in the workplace;
Ensure that own actions do not put others at risk;
Work in a healthy and safe manner;
Encourage others to work in a healthy and safe manner;
Report all accidents* and incidents ; and Bring to the attention of the management any hazard in the workplace
Our Ideal Candidate
2+ years of a Trade Finance experience with exposure across different products
Any professional certification such as CDCS is preferable
Prior knowledge on SCB systems will be an added advantage
Market Knowledge : Strong product / segment knowledge (in at least one product area) of the business and recognised as such by key stakeholders, esp.
Client Segment Heads. Good understanding of CCIB products and operations.
Client Knowledge : Knowledgeable in current and proposed client requirements in at least one product area. Current experience in active client management.
Collaboration skills : Excellent collaboration skills and ability to work effectively in a team especially with product operations partners.
Stakeholders / Clients : Experienced in engaging effectively with Business stakeholders, and Clients (from a service, not necessarily sales perspective)
Ability to work with people from different backgrounds in a team environment
Ability to build strong relationships with demanding front office partners
Ability to review and implement process improvements
Excellent client communication skills and a strong ability to build client relationships.
Ability to influence various partners within and outside operations
Confidence, self- motivation and lots of initiative
Ability to build working relationships with clients, product, operations, coverage and technology staff
Ability to work in team environment
Enthusiasm and strong desire to work in operations
Must be attentive and responsive to client needs
High level of accuracy and attention to detail is required
Ability to work with minimal supervision