Sea Logistics Customer Care Supervisor
Kuehne Nagel
Ho Chi Minh, Ho Chi Minh, Vietnam
1 ngày trước

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.

Your Role

Customer Care Supervisor will be supervising, directing + optimizing your local customer care team (CCL) to to continuously provide customer excellence and sustainable growth across your scope of responsibility.

Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities, to ensure customer satisfaction with our products, services and features

Your Responsibilities

  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish + strengthen operational relations with customers.
  • To provide, document and follow-up on quotations for existing business in line with the pricing strategy.
  • To ensure complete + correct customer contact data, service data and changes in KN systems while ensuring a best-in-class onboarding + then setting up + consistently providing customer reporting.
  • To consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the OCC to optimize the customer experience.
  • To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
  • To drive continuous improvement of processes + controls to improve service levels and efficiency.
  • To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
  • To ensure delivery against all financial targets + strategic objectives

    Your Skills and Experiences

  • Bachelor’s Degree in International business or other related fields
  • At least 10 years of working in Sea Logistics with 02 05 years at similar level
  • Solid experiences of sea freight / logistics market and import-export regulations
  • Customer Management, stakeholder management (relationship build-up / complaint handling / constructive challenge and support) and ability of managing multiple tasks under time pressure with positive attitude
  • Good at leadership, Analytical & Organization skills.
  • Good command of English
  • Good Reasons to Join

    Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader.

    These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

    Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment.

    We offer performance driven remuneration and total rewards and benefits.

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