FLC Group - Director of Food and Beverage
Hà Nội, Việt Nam
14 ngày trước
  • Thưởng
  • Chăm sóc sức khỏe
  • Basic Functions :

    Administer the entire food & beverage operation in such a manner as to bring into effect the superior product and service by making the difference in accordance with policies and procedures adopted by the hotel.

    Duties and Responsibilities :

  • Creating and execute innovative food and beverage strategies that will drive the hotel to exceed guest satisfaction and revenues.
  • Working collaboratively with all members of the food and beverage team in menu planning, development and execution.
  • Ensuring food and beverage staff and management are properly trained to standards and able to carry out the operations of each department.
  • Working closely with department managers to develop them both personally and professionally.
  • Driving outlet revenues through strategic marketing, promotion and up selling efforts.
  • Ensuring that all complaints regarding food quality, service, or accommodations were investigated and resolved.
  • Scheduling and receiving food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Working with Executive Chef and culinary staff to ensure portion sizes, garnishing, presentation and preparation of food exceed standards.
  • Monitoring budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Monitoring compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Keeping records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Establishing standards for personnel performance and customer service.
  • Estimating food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Reviewing work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Organizing and directing worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
  • Recording and analyzing the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Arranging for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
  • Monitoring employee and patron activities to ensure liquor regulations are obeyed.
  • Training workers in food preparation, and in service, sanitation, and safety procedures.
  • Inspecting supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Being responsible for inventories of food, equipment, small ware, and liquor.
  • Responding to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner.
  • Performing any reasonable request made by the management which is not life threatening or against the law.
  • Above all, to lead by example through a hands on approach to motivate our employee to excel.
  • Performing other duties as assigned or requested by senior management.
  • Keeping the General Manager informed on all relevant issues concerning the department and the staff and in doing so, on a daily basis providing knowledge for decisions that benefit team members and guests alike.
  • Informing the General Manager of all emergencies
  • Representing the hotel and uphold the reputation of the organization, its staff, affiliates and owners within the organization and in public.
  • Refreshing menus and services regularly.
  • To maintain quality services.
  • Other tasks as defined by the management.
  • Yêu Cầu Công Việc

  • At least 5 year experience in one of the company’s executive committee members in international hotels with evidenced tracked record of achievements
  • Strong inter-personality, leadership, and creative skills
  • Proficiency in English and computer literate
  • Excellent public speaking skills (track record of presentation or public speaking training course)
  • Strong in driving results and people management and development
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