Service Sales Specialist
Ho Chi Minh City, Generic, Vietnam
6 ngày trước

Driving service sales process in collaboration with the Service Sales Manager and / or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s).

Focus on installed base penetration (IB) and sell the entire Service product portfolio in collaboration with other ABB service units.

Reporting to Service Sales Manager and building long term customer relationships and ensure immediate response to specific customer needs and issues.

Your responsibilities

  • Utilizing ServIS to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB / new IBs in the market.
  • Focusing on the entire Service portfolio to secure profit for assigned Business Units / Product Groups.

  • Generating Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios.
  • Takes a One ABB approach to leverage other colleagues’ portfolios.

  • Understanding the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed.
  • Regularly updates installed base in ServIS (the approved Service database) with the changes made at site.

  • Establishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product / solutions knowledge to promote Life Cycle Management (LCM).
  • Registers customer feedback and ensures customer satisfaction throughout the sales process.

  • Selling entire service product portfolio to expand ABB footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics.
  • Prepares ABB’s Service offerings based on customer need and in coordination with the local Service Sales Manager and / or Service Manager

  • Communicating contract details in accordance with ABB offering and strategy. Manages administrative sales processes.
  • Your background

  • Degree in engineering with equivalent experience.
  • Front end sales with technical sales experience desirable.
  • Experience in promoting and growing on Low Voltage & Medium Voltage product / Service Sales Portfolio.
  • Focused and self-motivated marketer, with creative and analytical skills. Highly effective individual who has an absolute eye for detail and focus in improving business performance through campaign / workshop execution, reporting and evaluation.
  • A collaborative, solution focused approach with strong written and spoken communication skills.
  • Báo cáo công việc này

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