Tuyển Customer Service Manager
TNHH Vietnam Concentrix Services
Tp Hồ Chí Minh
2 giờ trước

Mô tả công việc

  • Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction
  • Establishing and managing relationship with stakeholders
  • Oversight of team organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities
  • Responsible for following agreed governance model, escalation & communication plan
  • To ensure team members achieve agreed standards in relation to their job assignments
  • To ensure training of new staff on the corporate policy rules to be adhered to
  • To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave / sick leave / study leave and daily working hour schedules
  • To monitor and document work schedule of staff and absences
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates.
  • Yêu cầu công việc

  • Candidate must have Bachelor’s degree in business, or a related field
  • Very exellence in English
  • Must have any 3rd language (Mandarin, Japanese & Korean)
  • At least 08 years of professional experience in Customer Service / Operation Management in Call Center or releate services, at least 03 years of senior management experience (Manager level)
  • Must possess effective communication skills (written and verbal)
  • Ability to work under pressure
  • Corporate and process mind
  • Excellent communication and quality orientation.
  • Phúc lợi công việc

  • Talk when interview.
  • Báo cáo công việc này

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