Tuyển Customer Service Manager

TNHH Vietnam Concentrix Services

Tp Hồ Chí Minh

2 giờ trước

source : NHÂN LỰC NGÀNH LUẬT

Mô tả công việc

Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction

Establishing and managing relationship with stakeholders

Oversight of team organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities

Responsible for following agreed governance model, escalation & communication plan

To ensure team members achieve agreed standards in relation to their job assignments

To ensure training of new staff on the corporate policy rules to be adhered to

To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave / sick leave / study leave and daily working hour schedules

To monitor and document work schedule of staff and absences

Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth

Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates.

Yêu cầu công việc

QUALIFICATIONS :

Candidate must have Bachelor’s degree in business, or a related field

Very exellence in English

Must have any 3rd language (Mandarin, Japanese & Korean)

EXPERIENCE :

At least 08 years of professional experience in Customer Service / Operation Management in Call Center or releate services, at least 03 years of senior management experience (Manager level)

Must possess effective communication skills (written and verbal)

COMMENTS :

Ability to work under pressure

Corporate and process mind

Excellent communication and quality orientation.

Phúc lợi công việc

Talk when interview.

Báo cáo công việc này

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