[HCM] Tập Đoàn Công Nghệ Thông Tin Singapore Thakral On...
THAKRAL ONE COMPANY
Hồ Chí Minh, VN
6 ngày trước
source : JobsBeam

X-N0NE

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  • Responsibilities

    This position assists customer’s staff with technical support ofservers / desktop computers, applications, and related technology.

    Supportincludes specification, installation, and testing of computer systems andperipherals within established standards and guidelines.

    Activities requireinteraction with application software and operating systems to diagnose andresolve unique, non-recurring problems.

    Accurately testing, identifying, repairing, resolving, and documenting enduser technical issues regarding server / desktop support, printers, smartphone,and LAN cable drops

    To provide infrastructure administration functions

    Troubleshooting and resolving software issues; reimaging computers / hard drivesbacking up and restoring settings andassociated systems administration activities

    Categorize and prioritize end user support requests and service requests byutilizing a customer ticketing system to track tickets and provide up-to-datestatus and information.

    Move equipment associated with escalated help desk incidents and servicerequests

    Trains and orients staff on use of hardware and software.

    Recommends and / or performs upgrades on systems (Workstations & Printers)to ensure longevity.

    Works with procurement staff to purchase hardware and software.

    Manage the inventory of IT assessment.

    This position requires the ability to work in a project-based environmentrequiring flexibility and teamwork.Performs other duties as assigned.

    TechnicalRequirements

    Excellent skills in user IT infrastructure Servers, Routers, Firewalls,Desktops, Laptops, Printers,Handhelds, Smartphone etc.

    Strong technical skills in Microsoft Windows operating systems and businessproductivity applications

    Administration experience of MS Active Directory users & groups, policiesand management concepts, VMWare ESXi,Microsoft Exchange.

    Good knowledge on TCP / IP network administration

    Experience supported on multiples smartphone operating systems . i.e. I0S,Android.

    SoftSkills

    Good written and verbal communication skills in English

    Ability to provide consistent, excellent customer support to entire staff, representinga variety of personalities andmanagement levels

    Customer service skills

    Ability to interact with customers so as to ensure that the service is polite,efficient and responsive

    Must be detail oriented and self-motivating

    A self-starter with ability to work on their own initiative

    To work through issues analytically to a successful conclusion

    Years of Experience

    At least 2-3 years of experience in the field or in a related area required

    Salary Range : negotiate

    Contact : Ứng viên vui lòng ứng tuyển phía trên.

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