Support - SA, IT Helpdesk Engineer
Shopee
Hanoi, Vietnam
4 giờ trước

Job Description :

  • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements
  • Troubleshoot and resolve application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory and liaise with vendors
  • Manage IT infrastructure, system monitoring and reports
  • Implement and monitor office IT security and antivirus
  • Other duties include performing first level troubleshooting and support for scheduled server backups
  • Requirements :

  • Diploma or degree in computer sciences, information technology or related discipline
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
  • Understanding of TCP / IP, IP addressing and LAN Technology including switching and routing fundamentals
  • Strong analytical and troubleshooting skills
  • Competent at documenting standard / applications operating procedures
  • Good interpersonal and communications skills to interact effectively at all levels
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues
  • High-potential fresh graduates with no prior experience are welcome
  • Communicate in basic English
  • Báo cáo công việc này
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