Customer Service Agent - Mandarin Speaking
Hanoi, Hanoi, Vietnam
5 giờ trước

We are looking for a Mandarin Speaking Customer Experience Agent to join the team!

Responsibilities :

  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.

  • Communicate with customers through online portals / systems
  • Acknowledge and resolve customer complaints.

    Serve as product expert to support customer needs

    Process orders, forms, applications, and requests.

    Keep records of customer interactions, transactions, comments and complaints.

    Communicate and coordinate with colleagues as necessary.

    Ensure customer satisfaction and provide professional customer support.

    Requirements :

    Fluent in English and Mandarin, both written and spoken.

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.

  • Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms
  • 1-2 years of experience in Customer Support

  • Experience in handling E-commerce / Saas businesses is a plus
  • Experience working remotely is a plus

    Have handled customer support needs of US / UK clients

    Has great problem solving skills

    Can work with minimum supervision

    Open to working in shifts

    Has a conducive remote working environment

  • Has a stable internet connection, hardware and power with backups in case of outages
  • Please submit your CV in English

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