Client Relation Service
Ninja Van
Ho Chi Minh City, Vietnam
1 giờ trước

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.

Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

In January 2018, we raised one of the largest Series C rounds every in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.

Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Role & Responsibilities

  • Support for all the accounts of Ninja Van Vietnam. Be the main person in charge for Small and Medium merchants
  • Meet and closely communicate with customers to identify issues that arise or resolve customer inquiries, such as pickup report - delivery rates, SLA, COD payment dates, system interactions between 2 sides.
  • Collect information from customers and work with internal teams to improve service quality as well as contribute to the overall success of customer's important projects.
  • Statistic control and analyze both customers and internal teams situation, provide solutions to improve the product and customer satisfaction.
  • Requirements

  • Preferable 2 year of experience with e-commerce or logistics industry
  • Have a clear mindset and career path for Account Management job
  • Manage workload scientific and eyes for details
  • Professional attitude and excellent communication skills
  • Skillful and good at collecting information to convince internal teams and external customers
  • Proficient in MS Office and able to analyze data
  • Mastered in emotion control is a mandatory requirement
  • Work 6 days / week
  • Working in Phu Nhuan Office Salary : 10.000.000 VND - 12.000.000 VND Submit a job application By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the Notice ) and consent to the collection, use and / or disclosure of your personal data by Ninja Logistics Pte Ltd (the Company ) for the purposes set out in the Notice.

    In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

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