Helpdesk Intern
TRG International
Ho Chi Minh
4 ngày trước
source : VietnamWorks

What We Can Offer

13th payment, Red envelope, Health check allowance, Team entertainment allowance Premium Healthcare plan Training opportunities

Position overview

TRG is currently seeking a talented, customer service driven, eager and ready to work Helpdesk Intern to join the Managed Services team.

This person will be a self-motivated, energetic go-getter with strong organizational skills to work within the team in a very high volume and demanding help desk.

Note : this is an unpaid internship

Responsibilities

  • Manage a caseload of incoming service requests daily
  • Determine root cause of software / technical related issues and troubleshoot with accurate and timely solutions to ensure personnel satisfaction and productivity
  • Provide first level support through desk side support or remote support
  • Create knowledge base documents in words or video format
  • Job Requirements

    Requirements & Qualifications

  • Possess a positive can-do attitude that thrives on meeting deadlines, a solid work ethic and a desire to learn as well as be part of a team
  • Have a college or bachelor degree in Computer Science, Computer Information Systems, Financial Accounting, or similar majors
  • Good customer service skills & analytical skills
  • Developed problem solving skills including the ability to explain technical solutions to non-technical users
  • Good at Vietnamese & English is a plus
  • What’s in it for you?

  • Independently Work From Anywhere (WFA) you want : our offices, your home, PJ’s Coffee, coffee shop, beach, it's up to you
  • Modern, green, and open office space with lounge areas, spacious lunchroom, free covered / secure motorbike parking unlimited free PJ’s Coffee from our own coffee shop downstairs
  • Working with our Diverse and Inclusive TRG community with colleagues WFA from across the globe
  • Strong culture to support your learning and development and growth
  • Multiple (12+) networking / collaboration / learning / training events each month
  • Training and certification support
  • Free access to our library (1000+ books), multiple online training portals / universities / academies
  • This is an unpaid internship

    Recruitment process

    Apply via our Career page : https : / / careers.trginternational.com / jobs / 1300437-helpdesk-intern

    Job Locations

    145-147 Nguyễn Cơ Thạch, District 2, Ho Chi Minh City, Vietnam

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