SENIOR CUSTOMER SERVICE
YOLA
Hồ Chí Minh
2 ngày trước
source : CareerBuilder

Mô tả Công việc

  • Create and monitor a system of controls, procedures, and forms for the recordation of fixed assets.
  • Communicate effectively and professionally, both verbally and in writing, with parents on a regular basis.
  • Execute kinds of surveys for parents feedback and students feedback, especially via phone call.
  • Troubleshoot parents and students problems (complaint / request / feedback...) on the phone, online and others.
  • Organize training courses, develop scenarios, and evaluation criteria to improve service quality and customer experience.
  • Manage 5-star standard facilities according to regulations / procedures, and conduct service quality inspection.
  • Coordinate and organize events for students and parents. Maintain a balance between company policy and customer benefits.
  • Handle problems in the best interest of both company and customers.
  • Execute other tasks assigned by line manager.
  • Yêu Cầu Công Việc

  • One year experience in service quality and customers care.
  • Understanding customer needs.
  • Good communication and problem-solving skill .
  • Good customer mindset.
  • Be able to work in a team.
  • Computer and office skills.
  • Passion, patience, good attitude, dedication.
  • WHAT WE CAN OFFER :

  • 17-day annual leaves (including team-building), premium insurance and full Vietnamese insurance during probation.
  • 13-month Salary.
  • Professional training courses.
  • Competitive salary, performance bonus and commission.
  • Tuition discount up to 100% for employees and relatives.
  • Comprehensive wellness package for employees and relatives.
  • Báo cáo công việc này
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