Customer Service (Logistics - Hai Phong) (ID:505150)
First Alliances
Hải Phòng
1 ngày trước
source : CareerBuilder

Mô tả Công việc

Job descriptions :

  • Processes orders for shipment received from customer or foreign company's offices.
  • Compiles sorts and verifies accuracy of data to be entered.
  • Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
  • Submit into the system total cost for customer, records or files copy of orders received as requested.
  • Drive better overall sales and marketing intelligence / insight into their target assigned.
  • Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
  • Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
  • Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
  • Compiles statistics and prepares accuracy data or M&S about their target.
  • Investigates overdue and damaged shipments or shortages in shipments for customers and / or air and ocean carriers.
  • Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
  • Provides back up support for all accounts included in their target.
  • Yêu Cầu Công Việc

    QUALIFICATIONS :

  • A minimum of 2 (two) years’ experience in operations.
  • Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
  • Good written and verbal skills
  • Detail oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently
  • Cross selling capabilities
  • Customer orientated
  • Follow-up on pending issues and orders
  • Able to effectively solve problems
  • Able to establish priorities and multi task
  • English advanced
  • Báo cáo công việc này
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