New ideas are fostered by diverse voices, great listeners and close collaboration. At Confluence, we dream big and think differently about technology.
Our clients count on us to hire people who have the confidence to question the status-quo, the insight to find new approaches to old problems and the persistence to push ideas and transform solutions.
Confluence is a global leader in data-driven managed investment solutions. Eight of the top 10 global service providers license Confluence products and all of the top 10 global asset managers have business processes automated using Confluence products.
If you think differently about technology and are motivated by what others see as impossible, we want to meet you.
What Will You Do at Confluence?
The Associate Business Process Outsourcing (BPO) Consultant is a self-motivated, creative, collaborative, self-managing individual who is able to execute in a fast-
paced environment. The BPO Consultant plays an important role in the management of Confluence BPO services by insuring controls and standard practices are in place for assigned service offerings.
By completing specific tasks essential to our client's business reporting requirements, the BPO Consultant assures data is disseminated globally across a multitude of client's and services in a timely and efficient manner.
The BPO will be responsible for :
Suggesting process improvement
Managing time efficiently to assure daily task are completed on-time
Participating in department improvement initiatives
Utilizing problem solving skills to determine the root cause of issues
Maintaining Unity database by entering, verifying, and changing data
Completing deliverables based on client SLA
Configuring the Unity platform according to client requirements and BPO best practices
Managing deliverable deadlines across multiple service solutions
Recommending actions based on analyzing and interpreting data
Compiling client monthly KPI reporting
What Qualifications and Skills are We Looking For?
Bachelor degree in Business, Accounting, Economics, Information Technology or equivalent experience required
Up to three years relevant experience
Fund Accounting, Financial / Investment Services Industry experience preferred
Proficient with Microsoft Office (Outlook, Excel and Word)
Excellent interpersonal communications skills required
Excellent critical thinking and problem solving skills required
Excellent verbal and written communications skills required
Excellent time management skills required
Ability to work in a global, multicultural environment wherein diplomacy and a passion for diversity are paramount
SQL experience preferred
Crystal Report experience preferred
Ability to deal professionally and courteously with internal service partners and external clients
Able to develop and maintain positive working relationships with a wide audience, from technical staff to management, clients and coworkers
Ability to multitask with a strong attention to detail in a deadline driven environment
Ability to provide and pass background checks, credit checks, drug screens and / or fingerprinting
Ability to work more than 40 hours per week and on holidays
Ability to communicate and elevate issues across all levels of management
Ability to work non-traditional hours
Ability to travel when required
Collaborative working style that places team and client success over individual success
Escalate issues appropriately to the next level
Work well with others as individual contributor
Act in accordance with and is an ambassador of our company values - Integrity, Imagination, Discipline and Service
Confluence Technologies Inc. is an Equal Opportunity Employer.
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