Mô tả công việc
Walk-In Interview : Customer Experience Specialist
10th January 2019 (Thursday) 9am - 4pm
Lunch Break : 12noon - 1pm
Location : H-08-01, Menara PHB (Menara H), Empire City
Address : No 8, Jalan Damansara, PJU 8, 47820 Petaling Jaya, Selangor, Malaysia
Documentation to bring during the interview
Updated Resume with 2 references
Photocopy of Identification Card (NRIC)
3 Months' Payslips
Offer Letter Of Current / Previous Employment
Provide quality customer support (24 / 7) through Voice and Digital channels for our customers.
Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
Support other department campaigns when the need arises.
Must be willing to work on 24-hour-rotation shift.
Must possess at least a Diploma in any relevant field with at least 1 year working experience in Customer Service.
Experience in supporting Singapore / Malaysia market.
Required language (s) : Bahasa Malaysia, Mandarin & English (fluent spoken English will be an added advantage).
Applicants should be Malaysians citizens or hold relevant residence status.
Excellent verbal / written communication skills in both English and Malay languages;
Ability to communicate results to management and in a fast paced environment.
You will achieve more when you join Grab.