Customer Experience Specialist
Grab Vietnam
Việt Nam
8 ngày trước
source : Talent Network

Mô tả công việc

Walk-In Interview : Customer Experience Specialist

Date :

  • 10th January 2019 (Thursday) 9am - 4pm
  • Lunch Break : 12noon - 1pm
  • Location : H-08-01, Menara PHB (Menara H), Empire City

    Address : No 8, Jalan Damansara, PJU 8, 47820 Petaling Jaya, Selangor, Malaysia

    Documentation to bring during the interview

  • Updated Resume with 2 references
  • Photocopy of Identification Card (NRIC)
  • 3 Months' Payslips
  • Offer Letter Of Current / Previous Employment
  • Responsibility

  • Provide quality customer support (24 / 7) through Voice and Digital channels for our customers.
  • Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
  • Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
  • Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
  • Support other department campaigns when the need arises.
  • Must be willing to work on 24-hour-rotation shift.
  • Requirements

  • Must possess at least a Diploma in any relevant field with at least 1 year working experience in Customer Service.
  • Experience in supporting Singapore / Malaysia market.
  • Required language (s) : Bahasa Malaysia, Mandarin & English (fluent spoken English will be an added advantage).
  • Applicants should be Malaysians citizens or hold relevant residence status.
  • Excellent verbal / written communication skills in both English and Malay languages;
  • Ability to communicate results to management and in a fast paced environment.
  • You will achieve more when you join Grab.

    Nộp đơn
    Thêm vào ưa thích
    Loại bỏ khỏi mục ưa thích
    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký