Job Summary and Mission
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.
This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following :
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safet y and security, to ensure the safet y of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistentl y for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Summary of Experience
Customer service experience in a retail or restaurant environment year
Required Knowledge, Skills and Abilities
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Thông tin khác
Bằng cấp : Cao đẳng
Độ tuổi : 20 - 25
Hình thức : Nhân viên chính thức