Tuyển Outbound Manager
Chi Nhánh TNHH Transcosmos Việt Nam tại Thành phố Hồ Chí Minh
Tp Hồ Chí Minh
1 giờ trước

Mô tả công việc

  • Managing an Outbound team comprises of Supervisor, Training Leader, QA and Telesales in all aspects of a call center context.
  • Supervising a dynamic team to support transcosmos’ Client managed services to team members through monitoring, briefing, coaching, and others.
  • Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs
  • Taking decision about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis.
  • Reporting to General Manager / CC Director for any abnormalities in operation
  • Developing personal performance and team members such as training, briefings, seeking information latest, and others
  • Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
  • Doing the responsibility and authority in accordance with the business processes defined by transcosmos’ Client
  • Provide Activity Report as Team performance report daily, weekly and monthly bases.
  • Attending Weekly Meeting with Clients to share insights and highlights of operation.
  • Attending to ad-hoc tasks as assigned by General Manager or Client.
  • Yêu cầu công việc

  • At least 3 year-experience in leading a telesales team / Call Center, prefer nutrition industry
  • 2 years experienced with Supervisor position or above.
  • Experience in managing to performance targets desired
  • Project management experience, able to work independently on multiple concurrent initiatives
  • Strong personality and leadership
  • Manage team size 100 headcount
  • Phúc lợi công việc

  • Discussed in the interview
  • Báo cáo công việc này

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