Tuyển Outbound Manager
Chi Nhánh TNHH Transcosmos Việt Nam tại Thành phố Hồ Chí Minh
Tp Hồ Chí Minh
1 giờ trước
source : NHÂN LỰC NGÀNH LUẬT

Mô tả công việc

  • Managing an Outbound team comprises of Supervisor, Training Leader, QA and Telesales in all aspects of a call center context.
  • Supervising a dynamic team to support transcosmos’ Client managed services to team members through monitoring, briefing, coaching, and others.
  • Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs
  • Taking decision about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis.
  • Reporting to General Manager / CC Director for any abnormalities in operation
  • Developing personal performance and team members such as training, briefings, seeking information latest, and others
  • Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
  • Doing the responsibility and authority in accordance with the business processes defined by transcosmos’ Client
  • Provide Activity Report as Team performance report daily, weekly and monthly bases.
  • Attending Weekly Meeting with Clients to share insights and highlights of operation.
  • Attending to ad-hoc tasks as assigned by General Manager or Client.
  • Yêu cầu công việc

  • At least 3 year-experience in leading a telesales team / Call Center, prefer nutrition industry
  • 2 years experienced with Supervisor position or above.
  • Experience in managing to performance targets desired
  • Project management experience, able to work independently on multiple concurrent initiatives
  • Strong personality and leadership
  • Manage team size 100 headcount
  • Phúc lợi công việc

  • Discussed in the interview
  • Báo cáo công việc này
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký