Assistant Manager, Food & Beverage
The Ritz-Carlton
Hồ Chí Minh
13 ngày trước
source : JobMonkey, Inc.

Posting Date Feb 20, 2019

Job Number 19000I6A

Job Category Food and Beverage & Culinary

Location Sheraton Saigon Hotel & Towers, Ho Chi Minh City, Vietnam VIEW ON MAP

Brand Sheraton Hotels & Resorts

Position Type Management

Start Your Journey With Us

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better.

We love what we do, and we give it all we've got - on property and off. When guests stay with us, it's not just a room with a bed that they're buying.

It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

JOB SUMMARY

Position responsible for assigned food and beverage / culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

Education and Experience

  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • 1 year experience in the food and beverage, culinary, or related professional area.

    CORE WORK ACTIVITIES

    Assisting in Food and Beverage Operations

  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee's concerns.
  • Uses coaching skills throughout the property.
  • Demonstrates self confidence, energy and enthusiasm.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint / problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Follows up to ensure complaints have been addressed to the guest's satisfaction.
  • Develops a relationship with all guests to build repeated clientele internally and externally.
  • Additional Responsibilities as Assigned

  • Complies with all corporate accounting procedures.
  • Assists GM as needed with annual Quality audit.
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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