City Representative - Sandakan, Tawau & Labuan
Grab Vietnam
Việt Nam
9 ngày trước
source : Talent Network

Mô tả công việc

The day-to-day activities :

  • Taking the lead to bring about quality ride-hailing to the Sandakan, Tawau & Labuan area, increasing ridership and creating value to the local population.
  • Managing the balance between supply (drivers) and demand (passengers) so that each booking that is made gets allocated to a driver effectively.
  • This involves paying close attention into data dashboards which shows demand heatmap (which location has high bookings), online rate and utilization rate of drivers.

  • Look into opportunities for local partnership for short term cross promotional campaigns as well as long term strategic initiatives to continue to build demand and position Grab for future growth.
  • Handle support of drivers locally (Whatsapp mainly) and build relationship with a group of 'alpha' drivers.
  • Works closely with the Region Manager on strategy to build Grab's brand and presence in your area.
  • Interfaces between driver teams, and functional (marketing, payment, admin) support teams.
  • Manage cost per ride to drive sustainable growth.
  • The must haves :

  • 2-4 years’ experience managing operations that requires quick decision making, data-oriented ; also working with cross functional teams.
  • Familiar with the demography and socio-economic matters in the Sandakan, Tawau & Labuan area.
  • Fits into Grab's culture of Outserving our customers and Your Problem is My Problem.
  • Proficient in Microsoft Office, Microsoft Excel in particular.
  • Must be analytical and data-driven.
  • Familiar with using social media to track marketing effectiveness.
  • Takes initiatives and willing to take calculated risks to implement new concepts & plans.
  • Be an analytical thinker, always questioning why are things the way they are and how can you do it better.
  • Is always up for a challenge and constantly thinking about 'how can it be done' and how can it be further improved’
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