KEY RESPONSIBILITIES :
Monitor, evaluate call, feedback call’s result, to ensure Ops follow the process and improve their performance
Inspect the work of Team Leader CCC to support the improvement of operators
Execute calibration meeting to unify and handle enquiries of TL - CCC
Monitor overall quality in CCC through reports to correct the mistakes of Ops or implement wrong process for the better one
Update new information, procedures, regulations to Operators and Team Leader CCC to ensure they clearly understand the news
JOB REQUIREMENTS :
From College Degree
Working experience in customer service, Quality control is preferred .
PC skills (MS Windows, MS Office etc.)
Basic English
Good verbal communication skills
COMPENSATIONS & BENEFITS :
13th Salary Fixed and KPI Bonus
PTI Health Care for personal
24 / 7 Accidental Insurance
100% Social Insurance
Meal + Phone Allowance
Yearly Medical Checkup
15 Annual Leaves
Professional and Transparent Working Environment
Apply Latest Financial Technology in the World
Monitor, evaluate call, feedback call’s result, to ensure Ops follow the process and improve their performance Inspect the work of Team Leader CCC to support the improvement of operators Execute calibration meeting to unify and handle enquiries of TL - CCC Monitor overall quality in CCC through reports to correct the mistakes of Ops or implement wrong process for the better one Update new information, procedures, regulations to Operators and Team Leader CCC to ensure they clearly understand the news Reporting skills.
Negotiation skills. Presentation skills Working under high pressure
