International Front Office Management Trainee (Japanese)
Accor Hotels
Da Nang, Central, Vietnam
6 ngày trước

Key tasks

  • Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.
  • Agents answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements.
  • Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.
  • Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction.
  • Serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
  • Pullman and its talent community

    The Pullman promise is built around its three values : commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy :

  • Body & Soul, the service attitudes model developed by Pullman
  • Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
  • A Pullman school of leadership, focusing on creativity.
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