ek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
Due to expansion we are looking to add to our team of Office 365 / Windows / Xbox support representatives.
We are looking for dynamic and passionate people who want to make a positive difference with the people they work with and customers we support.
You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
So what is a Customer Support Representative?
Using your natural problem-solving capabilities, you will provide customer facing IT support via phone and email to individual customers while ensuring ticket resolution and customer satisfaction.
We don’t expect you to know everything about our clients software solutions instantly, but we’ll get you started with a comprehensive six week induction training program to ensure you deliver extraordinary customer service.
Duties and Responsibilities
Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for individual customers
Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
Collaborate with subject matter experts and escalation managers when additional support is needed
If you have a positive can-do attitude and enjoy working to targets and problem solving, this could be your big break. You’ll need :
Fluency in English (written and spoken)
Previous customer service experience is desirable
Demonstrated excellence in teamwork, collaboration, and knowledge sharing