Senior Business Analyst - Revolving
Home Credit
Ho Chi Minh, Vietnam
1 ngày trước

KEY RESPONSIBILITIES

  • Work closely with the Head of unit, Product Owner and Development teams to assist in the design, development, UAT testing and bug tracking for the company application(s) to assure the new or existing product related functionalities on the system are running smoothly and as expected.
  • Promptly documenting, tracking or resolving and answering all product-support / service-related queries, issues, complaints and questions raised by any company department.
  • Analyzing gathered issues, complaints, feedbacks, questions and data to identify opportunities for changes and improvements and presenting them to the Head of unit and / or Product Owner.
  • Product management : Support on defining product goals, strategy and deliver continuous product improvements with new features based on user needs & problemsCustomer & Product lifecycle, communication set up & improvements.
  • Work closely with online, marketing departments on ideas & delivery for digital growth of the product
  • Other responsibilities :

  • Conducting regular and frequent thorough market, competitors and own sales network research, which may include taking surveys, doing desktop research, sending emails and making calls, and even field visits of our own or competitors’ sales network to collect all necessary inputs helping to analyse and understand market trends or to explain performance results found from company reports or raw data.
  • Creating new products in the system (initial set-up) and changing / maintaining set-up of existing products in the system
  • Assisting and contributing with new product releases or changes implementation to the existing products (incl. planning, organization, tracking, etc.)
  • Ad-hoc tasks
  • JOB REQUIREMENTS

  • University Degree (Marketing, Economics & Finance or Banking or relevant to job description)
  • Basic to advance SQL
  • Open in industry, preferred Consumer finance, Banking, Payments
  • Good sense & knowledge of digital trends and market movements, idea generator
  • Good command of English skills
  • Communication ability with other people
  • Logical, Careful & Responsible
  • COMPENSATION & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Báo cáo công việc này
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