Study Group is looking to further expand the success of its Higher Education portfolio by recruiting a Sales Support Associate who will assist the local sales team in Vietnam.
The successful applicant will have deep experience of working in a highly pressurised and deadline-driven customer facing environment.
The role will include significant interaction with the individual Product & Admissions teams for ANZ, North America, & UK product portfolio.
The Sales Support Associate will also deliver support services to our agent network, e.g. assisting agents with pre-counselling and pre-document assessment.
Key responsibilities of the role :
Liaise with Study Groupâ€™s Partner Sales Managers, Products Manager, the agent network and Admissions to ensure high quality customer service.
Understand and provide quick responses related to any Admissions process related queries
Work alongside sales and marketing to understand and identify market trends and opportunities for student recruitment.
Provide value-add service through in-depth knowledge of our product portfolio, course location and entry requirements
Contact and follow up with agents and students to ensure that the required documentation to complete applications are submitted in a timely manner.
Drive conversion rates by following up with agents and students on a regular basis.
Solve problematic cases and achieve resolution within a faster time-frame
Reduce communication barriers between agents and Admissions team which will result in higher agent satisfaction rate.
Selection Criteria :
Tertiary qualified in business, communications, education or a related field
Fluency in English plus Vietnamese
Customer Relationship Management (CRM) tool knowledge, preferably salesforce.com
Sales experience â€ (Knowledge of global education systems & experience of working in the education industry are highly desirable)
Customer-service orientated and consultative approach to selling
Knowledge of International Student Recruitment (desired)
Positive, Can-do attitude
Comfortable in high pressure environments
Excellent communication and interpersonal skills
Strong organisational skills and demonstrated ability to meet deadlines and targets
Sensitivity to cultural and linguistic differences
Ability to work independently with minimal supervision and as part of a team