Team Manager, Employee Banking
Standard Chartered Bank
Ho Chi Minh, Vietnam, Asia
2 ngày trước

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities


  • Uphold EB corporate value propositions, and formulates sales process and service models working in conjunction with Segments, products, and credit policy teams
  • Work with other country / Segment teams on preparation and participation in country specific offers
  • Implement corporate portals, execute digital campaigns
  • Ensure an ongoing growth in market share and profitability in line with Bank’s business direction through excellent relationship with customers.
  • Formulate effective sales strategies to achieve agreed targets and provide efficient service quality to ensure customer retention.
  • Manage the Employee Banking RMs and EB sales to maximize new business opportunities while creating and maintaining relationship in corporation with company client to penetrate for sale teams in term of Employee Banking connected with personal products like payroll, credit card, personal loan and cross-sell Bancassurance
  • Motivating and developing the team to achieve agreed sales targets and to project a unique professional service quality
  • Business

  • Create customized corporate offers including corporate value proposition, Segment based offers, balance transfer and payroll transfer programs
  • Ensure strong EB bundle proposition and drive upfront EB bundling targets
  • Drive sales process for corporate on boarding, employee a / c opening and fulfilment
  • Deliver assigned numbers by EB head on monthly basic
  • Lead teams to deliver assigned tasks.
  • Generation of new business for employee banking services via creating and maintaining relationship with company clients.
  • Setting, facilitation of execution and monitoring sales plans for the team
  • Coaching all team members about product and sales skills to increase sales productivity
  • Ensuring all team members to have referral of prospective business to other SCB functional units.
  • Being multi-skilled to handle all kinds of transactions and services in the bank.
  • Enhancing the Bank’s image via community activities.
  • Processes

  • Review and monitor existing corporate offers for effectiveness against set penetration targets, monitor changes and renewals
  • Plan and execute of on-site corporate events and seminars, corporate campaigns and evaluate sales effectiveness
  • Install Corporate sales / service desks, execute periodic digital service camps
  • Daily monitor the Up-sales and cross-sales activities to ensure each EB sales staffs meet the minimum productivity
  • Ensure the well coordination with EBRMs on road-shows and with SalesCors / Operational teams like Accounts Services team to smoothly BAUs.
  • Provide timely update / reports as required
  • People and Talent

  • Coaching and training both EBRM and EB sales staffs to achieve both financial and non-financial target
  • Lead the team by leading by examples.
  • Manage teams and full-fill the approved head-counts within the requested time-line.
  • Motivate and develop Employee Banking RMs team to achieve agreed sales targets and manage activation cross sell, up-sell agenda, drive penetration programs, manage corporate relationships.
  • Risk Management

  • Ensuring team members to be compliant with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and KYC.
  • Participating in and / or supporting the Bank's effort in combating money-laundering activities.
  • Ensuring team members to exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
  • Must follow the Bank’s Code of Conduct.
  • Governance and ensure 100 % staffs who have no conduct issue
  • Governance

  • Monitor competition activities, offer and offer differentiated value propositions as per corporate requirements
  • Support and execute cross border mandates for key clients like MNC’s, consulates working with group EB and country CI teams, and lead the implementation post winning the account
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the EBRM team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
  • Financial Crime Compliance; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • Country Retail Clients Head
  • Country Clients Acquisition Head
  • Country Head, Segments, Retail Clients
  • Country RC Analytics
  • Country Retail Product Team
  • Country Operations
  • Country Credit
  • Other Responsibilities

  • Assigned by General Manager, Business Banking & Employee Banking
  • Functional knowledge

  • Strong product knowledge of assets & liability products, operations and process
  • Core banking / asset products system knowledge
  • Strong understanding of corporate banking needs for employees on wide scale
  • Leadership & People Management

  • Inter-personal skills and ability to influence other functions
  • Good stakeholder management capability
  • Risk & Governance

  • Knowledge of New-To-Bank sales governance framework
  • Good understanding of Cross Border guidelines and restrictions
  • Client Experience Management

  • Ability in business planning relating to sales, product and service.
  • Digital savvy, need to be comfortable with our digital platforms
  • Báo cáo công việc này

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