Fully understand PMS and Accor standards for Front Office operation
Ensure that guest documentation and information is available and private compliant with Accor guidelines.
Keeps the databases up-to-date.
Ensures that the hotel’s pricing is correctly applied (work closely with revenue and reservation ma
Handles guest complaints if they have not been dealt with by team members and provides a rapid solution or consult to higher manager for suitable solutions for guests and resolve problem quickly on hands.
Anticipates guest needs and takes them into consideration.
Maintains close relationships with guest through their stay in order to foster loyalty.
High proficiency in written and spoken English
At least 2 years of experience in the role in resort and luxury Hotels