National under local employment status (or Foreigner already entitled to be recruited for this role) 12
Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : Yes Duration of fixed-
term contract (in months) : 12 Status Full Time Anticipated Start Date 30-11-2018
Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 3 to 5 years Languages essential English Optional languages Mandarin
Essential and optional requirements
Overview of duties
Ensures that guests' have a smooth running stay at the hotel
Manages and motivates front office teams in order to provide high quality services for guests
Ensures the department meets its quantitative and qualitative targets
Increases revenue through his / her sales efforts and by managing rooms revenue effectively (Revenue Management)
Implements brand and Group projects and identity features ( ll the keys to the city, service certification for France and A / Club etc)"
Maintains close relationships with guests throughout their stay in order to foster loyalty
Anticipates guests' needs and takes them into consideration
Handles guest complaints if they have not been dealt with by team members and provides a rapid solution
Conveys the hotel's image"
Professional techniques / Production
Ensures that the hotel's pricing policy is correctly applied (price value, start and end of price validity)
Keeps the database up-to-date
Ensures that guest documentation and information is available and up-to-date
Ensures that information in the directory and e-directory is clear and up-to-date
Draws up the rules and processes governing overbooking and the removal of guests from rooms
Ensures that internal audit procedures are duly applied"
Team management and cross-departmental responsibilities
Develops employees' motivation and team spirit by creating a good working atmosphere
Takes part in or validates recruitments
Organises the welcome and integration of new employees
Prepares and / or checks work schedules in line with activity forecasts
Carries out annual performance appraisals for team members and sets targets
Draws up the training plan and follows up implementation
Helps employees improve their skills and provides support for career development
Applies labour legislation"
Commercial / Sales
Sets up the hotel's pricing policy in conjunction with the Rooms Manager or General Manager,
Trains the team to use and apply sales pitches
Sets the daily occupancy and average room rate targets for the team
Ensures the brand and / or Group's loyalty programme is promoted to guests
Ensures the team applies the inter-hotel coordination policy to encourage synergy within the marketplace"
Management and administration
Ensures that invoicing and cash operations procedures are respected
Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)
Draws up the annual budget for the department, analyses results and implements any corrective actions required
Manages the department's headcount for optimum efficiency
Is responsible for the efficient running of the department"
Hygiene / Personal safety / Environment
Ensures that the workplace remains clean and tidy
Applies and ensures application of the hotel's security regulations (in case of fire etc)
Is responsible for the safety of people and property in the area under his / her remit"
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.