Front Office Manager
Mercure Danang French Village Bana Hills
Da Nang, Central, Vietnam
9 ngày trước

Job Level

National under local employment status (or Foreigner already entitled to be recruited for this role) 12

Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : Yes Duration of fixed-

term contract (in months) : 12 Status Full Time Anticipated Start Date 30-11-2018


Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 3 to 5 years Languages essential English Optional languages Mandarin

Korean (Intermediate)

Essential and optional requirements

Overview of duties

  • Ensures that guests' have a smooth running stay at the hotel
  • Manages and motivates front office teams in order to provide high quality services for guests
  • Ensures the department meets its quantitative and qualitative targets
  • Increases revenue through his / her sales efforts and by managing rooms revenue effectively (Revenue Management)
  • Implements brand and Group projects and identity features ( ll the keys to the city, service certification for France and A / Club etc)"
  • Customer relations

  • Maintains close relationships with guests throughout their stay in order to foster loyalty
  • Anticipates guests' needs and takes them into consideration
  • Handles guest complaints if they have not been dealt with by team members and provides a rapid solution
  • Conveys the hotel's image"
  • Professional techniques / Production

  • Ensures that the hotel's pricing policy is correctly applied (price value, start and end of price validity)
  • Keeps the database up-to-date
  • Ensures that guest documentation and information is available and up-to-date
  • Ensures that information in the directory and e-directory is clear and up-to-date
  • Draws up the rules and processes governing overbooking and the removal of guests from rooms
  • Ensures that internal audit procedures are duly applied"
  • Team management and cross-departmental responsibilities

  • Develops employees' motivation and team spirit by creating a good working atmosphere
  • Takes part in or validates recruitments
  • Organises the welcome and integration of new employees
  • Prepares and / or checks work schedules in line with activity forecasts
  • Carries out annual performance appraisals for team members and sets targets
  • Draws up the training plan and follows up implementation
  • Helps employees improve their skills and provides support for career development
  • Applies labour legislation"
  • Commercial / Sales

  • Sets up the hotel's pricing policy in conjunction with the Rooms Manager or General Manager,
  • Trains the team to use and apply sales pitches
  • Sets the daily occupancy and average room rate targets for the team
  • Ensures the brand and / or Group's loyalty programme is promoted to guests
  • Ensures the team applies the inter-hotel coordination policy to encourage synergy within the marketplace"
  • Management and administration

  • Ensures that invoicing and cash operations procedures are respected
  • Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)
  • Draws up the annual budget for the department, analyses results and implements any corrective actions required
  • Manages the department's headcount for optimum efficiency
  • Is responsible for the efficient running of the department"
  • Hygiene / Personal safety / Environment

  • Ensures that the workplace remains clean and tidy
  • Applies and ensures application of the hotel's security regulations (in case of fire etc)
  • Is responsible for the safety of people and property in the area under his / her remit"
  • Mercure and its people

    Hotels with individuality, passion for service and committed to quality and guest satisfaction.

    Join a team of warm and friendly professionals who will share their love for hospitality.

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