Card Operations Supervisor
Home Credit VN
Hanoi, VN
2 ngày trước


1. Participate company projects to develop of product, process and system.

  • Designs and implements credit card operations policies and procedures.
  • Analyze operational effectiveness of all card operations and implementation procedures; determine cause for any gaps in operational effectiveness and implement process improvement plans as needed.
  • Participate in projects for not only Credit Card but also BNPL project to ensure proper representation of the cards and deposit review are being met.
  • Provide support for the implementation of new card products, services, and regulatory compliance.
  • Support internal departments on cross-functional processes such as reconciliations and other systems involving card functions and processes.
  • 2. Working with departments, Card organizations and partner bank to solve complaints / inquiries and handle relevant tasks :

  • Manage billing disputes (chargebacks) related to credit card.
  • Interact with customers (cardholders & merchants), organizations and international networks to resolve billing mattes.
  • Monitoring Card Issuance, Card Delivery and Equal Payment Plan program.
  • Process payment invoices with partners (MKS, VISA, VNPOST, MPOS..).
  • Budget and review expenditures for the department.
  • Follow-up the Cards System / Gateway implementation and get trained on it.
  • Develop and execute the knowledge and skill about system operation for driving business.
  • Keep tracking of reconcile process of money of payment transaction.
  • Other related duties requested by line manager

  • From 3 years experiences in processing chargeback disputes of Card.
  • Have knowledge about Card operations, credit card system and processes.
  • Must be fully conversant with Visa / Master / JCB / Napas rules regulations, transactions flows and preferably the message formats.
  • Experience in working procedures (Operational & Technical) & compliance with card network associations.
  • Communication skills, good customer service.
  • Proficient technical skills Microsoft Office.
  • Work well independently but must also work as part of a team.

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Báo cáo công việc này

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