Enterprise Customer Solution Architect
CX Customer Experience
Hanoi, Viet Nam, Viet Nam
2 ngày trước

What you will learn and contribute to

The CSA provides technical expertise and supports the sales team to ensure we have the right solution to meet the business objectives of the customer.

As part of our team, you will :

  • Be the technical interface between customers, Nokia Account Managers (AM), Nokia Enterprise segment teams and Nokia Business Groups (BGs) to create the best E2E Nokia solution to meet a customer’s requirements
  • Owns and actively develops relationships with customers’ technical stakeholders
  • Contributes to and defines the E2E technical strategy towards the designated customer(s) or segment(s), optimally adapts the Nokia offering towards the vision & requirements
  • Makes technical presentations to customers focusing on Nokia's value proposition to customer during prospect and negotiation phases.
  • Leads the technical aspects of Request For Proposal (RFP), takes on the role and work of E2E Customer Solutions Owner for mulit-BG cases
  • Responds to customers questions in active short-term sales cases
  • Provides support from initial stage of customer technical meetings, to RFP, to technical negotiation and opportunity closure Supports RFP team on solution description, Scope of Work (SoW), Bill of Quantity (BoQ), contributes to Statement of Compliance (SoC)
  • Actively contributes to create long-term relationships with key customers, ecosystem partners and industry players, and acts as a senior telecom subject matter expert typically at a country or segment level
  • Your skills and experience

    You have :

  • Strong experience in the telecommunications market in a technical sales role
  • Has a strong foundation in LTE & 5G Technologies including planning, design and architecture of these networks
  • End-To-End Technical knowledge of Mobile and Fixed Network including Radio Access, IP / MPLS backbone, WDM, Microwave, EPC Core and IMS solutions
  • Prior experience of broad telecom technologies or system level architecture is desirable and must have deep expertise in one or more given relevant technical areas (Radio, Core, IP etc)
  • It would be nice if you also had :

  • Prior experience in one or more of targeted enterprise segments; Transportation, Energy, Government / Smart Cities, Manufacturing / Logistics or Webscale
  • Knowledge of Nokia Products in RAN, 7750 Service Routers, 1830 PSS, and Nokia Cloudbands product family for Core
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

    Additional Information

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