Credit Card Operation Supervisor/Deputy Manager
Công Ty Tài Chính Mirae Asset (Việt Nam)
Hồ Chí Minh
5 ngày trước
source : Tuổi Trẻ

Mô tả Công việc

  • Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions.
  • Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency.
  • Provide day to day oversight and management of all credit card processes including but not limited to : Handling of Chargebacks / Disputed transactions, Managing day-to-day transaction rejects / card holder queries, Support Fraud operational activity for Card issuing, card blocking, Scheme reporting, Scheme rejects & Card Reconciliation, Merchant Reconciliation, Card Settlement and Merchant Settlement (liaise with the Finance Team when necessary).
  • Act as a point of escalation to resolve customer, internal and / or external bank queries relating to cards operations in a timely manner and in line with service levels
  • Credit Card Operations Manager typically reports to a head of Credit card.
  • The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. Ensures that project / department milestones / goals are met and adhering to approved budgets.
  • Has full authority for personnel actions.
  • To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor.
  • 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

  • Follow the assignment of head of credit card.
  • Yêu Cầu Công Việc

  • University degree in Banking, Finance or relating areas
  • Requires 3 years experience in the related area
  • Strong communication skills
  • Fluency in written and spoken English
  • Proficiency in Microsoft Office software (Word, Excel, Power point, Visio)
  • Knowledge of Card payment industry
  • Extensive knowledge of the function and credit card processes.
  • BENEFIT / QUYỀN LỢI

  • Attractive packages
  • Young and proactive environment
  • No barriers, no limitation for new idea. All new ideas are welcome and highly appreciated
  • Annual incentive bonus by performance basic
  • Insurance package for high-level employees.
  • We proudly offer this position to successful candidate with very competitive income package, as well as attractive compensation including 13rd month salary and annual performance bonus.
  • Working time : 5 days per / week (from 8 : 00 AM to 5 : 30 PM, Monday to Friday)
  • Annual leave : 12 days per / year and 3 days of summer leaves
  • Company trip
  • Thông tin khác

  • Hình thức : Nhân viên chính thức
  • Báo cáo công việc này
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