The Compl Bus Control Intmd Anlyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems.
Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction / job family.
Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results.
Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex / sensitive information.
Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Contributes to the resolution of cross-functional or cross business issues designed to ensure business compliance with laws, regulations, and policy requirements across key / complex risk levels.
Utilizes the Issue Management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue.
Support any area of the business (organizationally, regionally or product-wise) from an issue / project perspective.
Liaises with Senior Business Level Officers, Legal, Risk, and Compliance regarding complex matters.
Resolves problems or transactions where expertise is required to interpret problems / transactions against policies, guidelines or processes.
Analyzes documentation and processes to ensure risks and control points are properly addressed, and are in accordance with Risk and Control Self-Assessments Policies.
Contributes to work flow or process change and redesign.
Forms a strong understanding of specific function or area.
Transforms raw data into useful metrics and reportable information for senior leadership.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Other Responsibilities :
Identifies, evaluates and manages potential risks arising from the definition of business strategy, development of new products and services, changes in regulations or internal policies, or from business-led changes through MCA management (including overall MCA, QRA results, and ARA).
Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
Facilities and ensures Issue Management Quality Standards are met for issues documented. Manages and drives the incident management process from Start to Finish
Leverages communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
Produces the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business, and performs quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks
Builds partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered, and business solutions are optimized
2-5 years of relevant control and / or project experience
High attention to detail and quality
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Demonstrated analytical and problem-solving skills.
Effective planning and organizational skills
Proven ability to make sound business decisions
Experience in creating and implementing processes that result in improved business performance
Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view
Bachelor’s / University degree or equivalent experience
Citi has entered into an agreement with United Overseas Bank (UOB Vietnam) to transfer its consumer bank in Vietnam which includes Cards & Loans, retail banking and insurance distribution.
The sale is expected to complete in end of 2022. As this is a role to work in Citi’s consumer bank, the successful candidate will initially be employed by Citi, but during the course of sale completion, their employment will transfer to UOB (or) a new entity that will employ Citi’s consumer bank employees, prior to their transfer to UOB.