Unit Head of Early Call Collections

FE CREDIT

Hồ Chí Minh

21 giờ trước

Mô Tả Công Việc

Policy / Procedure

Ensure the call operations of all team activities in accordance with the approved regulations, policies and procedures;

Build, develop and continuously ensuring efficiency of Collections regulations, policies and procedures;

Ensure the governance of Early Call Collections Unit activities in accordance with the approved regulations, policies and procedures;

System / Processes

Participate in development of systems & supporting tools for Early Call Collections Unit

Work closely with related departments for smooth call system

Operations

Manage Early Call Collections Unit in daily activities included Target, performance, violation, to achieve target

Distribute of responsibilities between Team Leader in accordance with their duties, targets and tasks.

Monthly evaluation of Early Call Collections Team performance and improve efficiency of Collections activities.

Ensure daily / weekly / monthly target achievement for allocated portfolio .

Develop & execute new strategies based on Head of Early Collections direction when required.

Develop sophisticated perspective on most effective collection based on different customer segments, bucket, etc.

Statistical, analysis, evaluation quantity of call center and proposal the training courses to improve employees skill

Immediately recognize any cases which have fraud and report them to the Head of Early Collection

Coordinate with related teams to solve any problem when required

Follow up the trouble cases such as doubtful debt, bad debt & report them to Head of Early Collection to get on time solution

Build up and maintain relationship within related departments

Undertake other assigned tasks when required

People Management

Monitor Early Collection unit in term of recruiting, training as well as promoting their sprits to help the team to achieve maximum efficiency

In charge of giving orientation and training necessary for Team leaders

Timely motivate and have action plans to push up performance for weak teams

Reporting

Periodical performance and headcount report

Report on IT, allocation issues

Exception report on Collections issues

Yêu Cầu Công Việc

Education

Bachelor Graduate, major : Business Administration or related area

Experience

At least 5-6 years’ working experiences in Collections for Finance -Banking institutions. 1-2 years in managerial position

Deep understanding of banking collection policies & process

Skills

Communication Skills

Negotiation Skills

Problem Solving Skills

Time Management Skills

Leadership Skills

Training / Coaching Skills

Business Acumen

Logical thinking

Attention to details

Fluent in both Vietnamese & English

Proficiency in Microsoft Office software

Work under high pressure

Job tags : Unit Head of Early Call Collections

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