Operation Manager (F&b)
Ho Chi Minh
5 ngày trước
source : Hoteljob.vn

Mô tả công việc

We are looking for a professional expert to be responsible for managing all F&B operations and for delivering an excellent guest experience.

The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

1.Operations :

  • Establish excellent Customer Relations Management to ensure guest satisfaction and repeat business.
  • Minimize the number of complaints while proactively converting complaints into a positive guest experience.
  • Oversee staff professional attitude and adherence to Company prescribed grooming and uniform
  • standards, teamwork relations with co-workers and management.
  • Oversee constant effectiveness of staff communication skills with both local and foreign guests
  • Assure maintenance of food (Kitchen) and beverage (bars) control policies.
  • Assure completion of F&B staff duty rosters while maintaining a labor cost and assuring adequate and consistent levels of service.
  • Optimize service usage of all machinery, tools, and equipment assigned to the F&B Department.
  • 2.Sales / Profitability / Cost Control :

  • Achievement of budgeted food sales, beverage sales, labor costs and profitability.
  • Timely analysis of F&B prices in relation to the competition.
  • Public relations and entertainment of potential and existing customers, business partners.
  • 3. Product Quality :

  • Institute Quality Assurance Measures that guarantee consistency in compliance with food and beverage QUALITY standards.
  • Institute Quality Assurance Measures that guarantee consistency in compliance with food and beverage SERVICE standards.
  • 4.Personnel Management :

  • Manage all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times.
  • Provide training to all employees and maintain all work according to required policies and procedures
  • Ensure high employee retention.
  • 5.Administration :

  • Development and maintenance of all department control procedures.
  • In cooperation with the Sales & Marketing Dept, co-ordinate with all large group, meeting / banquet planners their specific group requirements with the services and facilities offered (proposals, contracts, estimated and actual function statements).
  • Menu planning and upselling plan
  • Control of goods, tools, procurement and maintenance activities related.
  • Quyền lợi được hưởng

  • Competitive salary
  • Full benefits
  • 13th month salary, ceremony, Tet
  • The opportunity to experience high-end service
  • Yêu cầu công việc

    Job requirements :

  • Bachelor Degree in Tourist / Hospitality Management, or equivalent relevance to
  • 5+ years related experience / same position (4-5* restaurant)
  • Strong knowledge of fine dining service and training skill is a must
  • Knowledge about Menu / Recipe / Costing is a preference
  • Knowledge of POS system
  • Well organization skills & management skills are required to track staff movements, activities, reports, and data and ensure complete and accurate record management
  • Exceptional interpersonal and communication skills.
  • Fluently English.
  • Báo cáo công việc này

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