What We Can Offer
13th Salary Fixed and KPI Bonus. PTI Health Care for employees & 3 family dependants 18 Annual Leaves
Provide planning and forecast of data usage for each segment for days, week, months.
Be a partner of CRM team to provide data analysis, show the call tasks’ quality which contribute to sales or not.
Analyze data efficiency and allocate high segment in high hours of days, high days of weeks.
Propose strategies for high segment of outbound, inbound for high-middle-low performers. Define goals and KPIs for calling strategy in order to optimize productivity of operators.
Manage dialling campaigns, parameters, call treatments, call lists, agent groups, agents, skills in Genesys, drive the performance and business result.
Create real-time call traffic templates in CCPulse / Pulse such as campaign, dialler agents, call list penetration
Maintain technical readiness for adoption of new technologies and improved business processes
Sales Planning & Modeling - budgeting / headcount planning - owner of reports from TLS.
2. Analysis :
Support business performance, procedures, regular internal / external reporting
Collaborate with other departments to collect data / information to fulfill all needs
Interpret data, analyze results using statistical techniques and propose solutions to improve sales performance
Locate and define new process improvement opportunities, funnel optimization
Bonus Scheme - matters related to New bonus set up / calculation motivations etc / how to improve
Build a benchmark for main KPI based on sales funnel for closer monitor (scoring, application %, conversion %, productivity ) to keep track of individual & team performance.
Review actual performance in compared with forecast, point out critical issues of sales operations & propose solutions to Head of Telesales.
Other tasks upon requests.
University degree in MIS, Economics, IT or related fields
At least 5 year experience in Business Solution Delivery, Sales Strategy & Analysis
Good business financial analysis knowledge and experience
Strong knowledge of the business products and services and their relative contribution to profitability, explain and discuss topics connected to data and insights findings, strong experience in consumer finance and data analytics
Strong knowledge and experience with reporting tools, databases (DWH, SQL / PL etc),
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Good knowledge of CTI / Telephone infrastructure, routing strategies, inbound & outbound campaigns, outbound processes, SIP, OCS, VOIP in banking & finance is a plus
Ability to interpret / analyze data / build modelling
Good at presentation, negotiation, communication skills in English both written and spoken
Demonstrated leadership, team building and performance management skills
02 Hong Ha, 2 Ward, Tan Binh District, HCMC