Main tasks
Including but not limited to :
Sales operation
Ensure all 3rd party material items are recorded in share folder
Sales order processing in CRM, ensure data entry accuracy
Preparation of sales contract documents
Maintain shared folder to record all sales related documents
Coordinate with logistics on deliveries to ensure delivery deadlines can be met
Service operation :
Daily service order processing in CRM, Mobile X, ensure data entry accuracy
Ensure PM order list is well prepared weekly.
Ensure service quotations, contracts were well managed.
Maintain new installation ibase in system.
Maintain NPS survey sending in / out ontime.
Maintain Utilization monthly report for service engineer.
Ensure all 3rd party material items are recorded in share folder
Coordinate with logistics on deliveries to ensure delivery deadlines can be met
3.CRM, CPQ, Mobile X Training (Ordering process in CRM system)
CRM and CPQ training / refresher course conduct to the sales rep
CRM and Mobile X training / refresher course conduct to the engineer
Explore new features in CRM and inform the team
1st level key user for CRM
Work closely with Marketing Executive on the CRM hygiene to improve CRM hygiene
Demo and Inventory Management
Ensure all local demo loan are updated in system.
Ensure all spare part inventory are well tracked with 3PLs.
Ensure all tools inventory are calibrated ontime.
Monitoring and ensure low demo inventory to reduce working capital.
5.Purchasing, return, recall and write-off :
Work well with logistics team to manage new tools buying process, calibration process, loan process.
Work well with quality control, sales, service team to assit recall project for product, spare parts.
Work well with logistics to return the defective goods, exchange items to avoid extras fine from factory.
Work well with finance team in write-off process.
6.Tender assistant
Tender submission E-bidding of Zeiss and third party
Upload all tender submission, verify specification, and contract sales document in shared folder
7.Other duties :
Any other duties as assigned by the management
Education
Bachelor’s degree in any related field
Experience
Minimum 5 years of experience in sales administration or business operations environment in medical device industry, preferably with ophthalmic products
SAP CRM experience preferred
Other skills
Excellent interpersonal and communication skills
Excellent organization skills
Multi-tasker and able to work under tight timelines
Meticulous and detail oriented
Work independently with minimum supervision
High proficiency level in computer skills in MS office (Outlook, Word, Excel, Power point)
Pleasant personality and proactive mindset
Good command of spoken & written English 
