Sale & Service Administrator
zeiss
Ho Chi Minh City
4 ngày trước

Main tasks

Including but not limited to :

Sales operation

  • Ensure all 3rd party material items are recorded in share folder
  • Sales order processing in CRM, ensure data entry accuracy
  • Preparation of sales contract documents
  • Maintain shared folder to record all sales related documents
  • Coordinate with logistics on deliveries to ensure delivery deadlines can be met
  • Service operation :

  • Daily service order processing in CRM, Mobile X, ensure data entry accuracy
  • Ensure PM order list is well prepared weekly.
  • Ensure service quotations, contracts were well managed.
  • Maintain new installation ibase in system.
  • Maintain NPS survey sending in / out ontime.
  • Maintain Utilization monthly report for service engineer.
  • Ensure all 3rd party material items are recorded in share folder
  • Coordinate with logistics on deliveries to ensure delivery deadlines can be met
  • 3.CRM, CPQ, Mobile X Training (Ordering process in CRM system)

  • CRM and CPQ training / refresher course conduct to the sales rep
  • CRM and Mobile X training / refresher course conduct to the engineer
  • Explore new features in CRM and inform the team
  • 1st level key user for CRM
  • Work closely with Marketing Executive on the CRM hygiene to improve CRM hygiene
  • Demo and Inventory Management

  • Ensure all local demo loan are updated in system.
  • Ensure all spare part inventory are well tracked with 3PLs.
  • Ensure all tools inventory are calibrated ontime.
  • Monitoring and ensure low demo inventory to reduce working capital.
  • 5.Purchasing, return, recall and write-off :

  • Work well with logistics team to manage new tools buying process, calibration process, loan process.
  • Work well with quality control, sales, service team to assit recall project for product, spare parts.
  • Work well with logistics to return the defective goods, exchange items to avoid extras fine from factory.
  • Work well with finance team in write-off process.
  • 6.Tender assistant

  • Tender submission E-bidding of Zeiss and third party
  • Upload all tender submission, verify specification, and contract sales document in shared folder
  • 7.Other duties :

    Any other duties as assigned by the management

    Education

  • Bachelor’s degree in any related field
  • Experience

  • Minimum 5 years of experience in sales administration or business operations environment in medical device industry, preferably with ophthalmic products
  • SAP CRM experience preferred
  • Other skills

  • Excellent interpersonal and communication skills
  • Excellent organization skills
  • Multi-tasker and able to work under tight timelines
  • Meticulous and detail oriented
  • Work independently with minimum supervision
  • High proficiency level in computer skills in MS office (Outlook, Word, Excel, Power point)
  • Pleasant personality and proactive mindset
  • Good command of spoken & written English
  • Báo cáo công việc này
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