[SO] IT Application Support
Ho Chi Minh, Vietnam
6 ngày trước

Job Description

  • First responders to customers as automotive big brands via phone and ticket system.
  • First responders to suppliers
  • Handling Tickets, Inquiries, Checking Monitoring & Alarming
  • Restart and Repair Processing of Correction Service
  • Evaluation of Monthly Reports
  • Coordinate with L2 team
  • Onboarding new customers (interface...) and customer handbook.
  • Qualifications

  • Bachelor’s degree in Computer Science / Data Science / IT / Business Administrator / Geodesy / Mapping / Physics
  • Service Operation / Software Support / Application Support + Ticket System Management : 1, 2 years experience (Ticketing, Customer Supplier (B2B) Communication)
  • Database knowledge
  • Experience with one of following platforms is preferable Grafana, Icinga Zabbix, Influx
  • Experience in documentation is preferable
  • English communications skills at business level
  • Be proactive, Be able to self study, Be able to lead others and lead yourself
  • Nice to have Process knowledge experience such as ISO 20000
  • Additional Information

    Why BOSCH ?

    Because we don't just follow trends, we create them.

    Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job?

    So do we. At Bosch, you will discover more than just work.

    Benefits and Career Opportunities

  • Working in one of the Best Places to Work i n Vietnam
  • Join a dynamic and fast growing global company ( English-speaking environment)
  • 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
  • 100% monthly basic salary and mandatory social insurances in 2-month probation
  • Onsite opportunities : short-term and long-term assignments
  • 15++ days of annual leave + 1 day of birthday leave
  • Premium health insurance for employee and 02 family members
  • Flexible working time
  • Lunch and parking allowance
  • Various training on hot-trend technologies / foreign language (English / Chinese / Japanese) and soft-skills
  • Fitness & sport activities : football, badminton, yoga, Aerobic
  • Free in-house entertainment facilities and snack
  • Join in various team building, company trip, year-end party, tech talks and a lot of charity events
  • Báo cáo công việc này

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