Customer Service Supervisor
Cổ Phần RELIA Việt Nam
Tp Hồ Chí Minh
1 ngày trước

Mô tả công việc

  • Monitoring and evaluating employees' work
  • Manage / monitor / support agent in daily operation to ensure daily / weekly / monthly KPI
  • Support knowledge and support information about technical, electronics for agents
  • Develop plans for training and re-training for employees
  • Support to resolve complaints with customers according to job requirements
  • Experience in quality support and training, operational management in the field of customer care (priority for Technical)
  • Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
  • Provide Activity Report as Team performance report daily, weekly and monthly bases.
  • Check attendance, calculate incentives for agents.
  • Other tasks assigned by OPD
  • Yêu cầu công việc

  • At least 01 year experience as outbound, inbound, chat Supervisor / Team Leader (directly manage a team).
  • Fluent English (both verbal and written)
  • Data-driven, self-motivated, can-do attitude, supportive mindset
  • Good at planning and organizing, communication, presentation, interpersonal and problem solving
  • Work independently and proactively take on new responsibilities
  • Phúc lợi công việc

  • Salary : Negotiate based on actual ability of candidate
  • Annual leave 18 days
  • Annual salary increase
  • Social insurance, health insurance, unemployment insurance in accordance with the law
  • Health care (PVI) insurance package.
  • International, fair and transparency working environment.
  • The 13th month salary regime
  • Annual company trip
  • Báo cáo công việc này

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